FAQ
Refund & Replacement Policies
If you receive a damaged or defective product, we will gladly replace it at no additional cost. Please contact us within 48 hours of receiving the item. We can offer you a replacement at no additional charge if the item falls under the following criteria: the item is faulty - damaged/broken or soiled upon arrival. We do not accept returns or refunds if the customer changes their mind after receiving the order. Note: Functional Life Technologies is not responsible for lost or misdelivered packages. Please make sure that all the information you have provided is correct before you ship your order to prevent lost parcels or other troubles.
Cancellations
You may request the cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to to thorougly read our descriptions and processing times.
Do you ship internationally?
We ship worlwide.
How do I track my package?
You can check it on the status of your order at any time by going to the following link: Order Status. You can also reach out to your customer support desk at info@fltech.org to ask questions anytime.
How long does it take to deliver my order?
Once submitted, your order will be delivered within 5-10 business days for most countries. You will receive an email notification as soon as your order is shipped. Feel free to write to us to check the status of your order. We are always happy to help.